VicsLab.com Forums Feedback Pointing system tracking is not working

8 replies, 2 voices Last updated by Profile photo of VicVic 7 years ago
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    • #422258
      Profile photo of Biako.
      Biako.
      Participant
      @byakugan-amr
      Rank: 1st Dan – Shodan

      i always try and see the point system but whenever i go in it redirects me to home page is this a bug?

    • #422259
      Profile photo of Vic
      Vic
      Keymaster
      @Vic
      Rank: 10th Dan – Jūdan

      Thank you for letting me know about the issue. Are you using a desktop or mobile device? With the mobile site, it looks like the left drop down menu link doesn’t work. If you go to your profile and then scroll to the right to select “Points History,” it seems to work.

    • #422260
      Profile photo of Vic
      Vic
      Keymaster
      @Vic
      Rank: 10th Dan – Jūdan

      Thank you for letting me know about the issue. Are you using a desktop or mobile device? With the mobile site, it looks like the left drop down menu link doesn’t work. If you go to your profile and then scroll to the right to select “Points History,” it seems to work.

    • #422261
      Profile photo of Vic
      Vic
      Keymaster
      @Vic
      Rank: 10th Dan – Jūdan

      Thank you for letting me know about the issue. Are you using a desktop or mobile device? With the mobile site, it looks like the left drop down menu link doesn’t work. If you go to your profile and then scroll to the right to select “Points History,” it seems to work.

    • #422270
      Profile photo of Biako.
      Biako.
      Participant
      @byakugan-amr
      Rank: 1st Dan – Shodan

      I am using desktop and the problem is still persistent

      Pointing system tracking is not working


      this is the link i get once i press track points but it just refreshes my page =/.
      i will try this on my phone and see if it works.

    • #422278
      Profile photo of Vic
      Vic
      Keymaster
      @Vic
      Rank: 10th Dan – Jūdan

      I looked into the issue and tried updating the site but the problem still occurs. It looks like it’s isolated to the right drop down menu. I’ll need to enlist technical support for this.

      In the meantime, try using the Points History link located on your profile instead of from the drop down menu. On desktop, click the three dots below your profile image for more options and select Points History. On mobile, you can swipe to the left to scroll right and select it.

    • #422279
      Profile photo of Vic
      Vic
      Keymaster
      @Vic
      Rank: 10th Dan – Jūdan

      I looked into the issue and tried updating the site but the problem still occurs. It looks like it’s isolated to the right drop down menu. I’ll need to enlist technical support for this.

      In the meantime, try using the Points History link located on your profile instead of from the drop down menu. On desktop, click the three dots below your profile image for more options and select Points History. On mobile, you can swipe to the left to scroll right and select it.

    • #422280
      Profile photo of Vic
      Vic
      Keymaster
      @Vic
      Rank: 10th Dan – Jūdan

      I looked into the issue and tried updating the site but the problem still occurs. It looks like it’s isolated to the right drop down menu. I’ll need to enlist technical support for this.

      In the meantime, try using the Points History link located on your profile instead of from the drop down menu. On desktop, click the three dots below your profile image for more options and select Points History. On mobile, you can swipe to the left to scroll right and select it.

    • #430741
      Profile photo of Vic
      Vic
      Keymaster
      @Vic
      Rank: 10th Dan – Jūdan

      Note: This issue has been resolved.

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